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Terms and conditions

User restrictions
Clients who wish to use the Lucien Laverdure web site must read and accept the following terms and conditions, which are subject to change by Lucien Laverdure, without prior notice.
No element on the web site may used for commercial purposes without Lucien Laverdure's written consent.
Eventhough Lucien Laverdure does everything in its power to rid the site of mistakes, errors, for which Lucien Laverdure declines all responsability, may occur.
The commercial brands and logos displayed on the site are subject to copyright laws registered either by Lucien Laverdure or third parties. No indirect or direct use of a commercial brand is permitted without prior written consent of its the owner.
General sales conditions
Lucien Laverdure ensures that all personal information transmitted through Internet remains confidential, and that it can only be used by authorized parties.
Lucien Laverdure uses the client information sent via this web site, to order the selected merchandise, to contact the client if necessary. Lucien Laverdure will send consenting clients information on Lucien Laverdure products and services. Lucien Laverdure does not commercialize its client list. This web site utilizes safety measures intended to prevent any non-authorized use of your credit card information.
Price
Sales tax, shipping and handling fees are extra.
Lucien Laverdure reserves the right to modify all prices listed on this web site without prior notice.
All invoices are issued in Canadian dollars.
Product Availability
The site displays the merchandise available from Lucien Laverdure's suppliers. Some products displayed on the web site may not be available in inventory.
If this is the case, or if the merchandise is no longer manufactured, Lucien Laverdure will notify the client. If the client does not accept the new delay, they will receive full refund.
Delivery policy
Lucien Laverdure will deliver the merchandise at the address submitted by the client on the order form.
If you are not present at the address you provided, you will be responsible for retrieving the merchandise according to the rules and regulations of the shipping company mentionned on the order form.
No deliveries will be made to a post office box.
Delays and shipping fees vary according to mailing destination, delivery company, and product availability.
Delivery delays are calculated in working days. Delivery time therefore excludes weekends and holidays.
The client assumes ownership of the ordered merchandise upon delivery. From that moment on, Lucien Laverdure will no longer be held responsible for any theft or damage. Lucien Laverdure must receive full payment before shipment, with the exception of C.O.D orders.
Responsability
All sums of money involved on behalf of Lucien Lavedure, shall be limited to sums equivalent to the price of the merchandise ordered.
Return policy
Sales are non refundable once the merchandise is shipped. However, it is possible to make an exchange.
If the merchandise isn't what the client ordered (proof of this must be submitted), or if it is defective, the client may return the unused merchandise, provided it is returned in its original packaging.
The client has ten days following reception to exchange merchandise. Re-shipping must be paid by the client, and all shipping risks are under client responsibily.
Warranty
Lucien Laverdure plays a role as a link between the customer and the product manufacturer. The warranty covering the goods is therefore the manufacturer, and it is the latter to assess whether the merchandise is defective or not.
Defective product and established as such by the manufacturer will immediately replaced, provided it is still manufactured.
Company Warranty
Tennis racquets
  BABOLAT, DUNLOP, FISCHER, HEAD, KENNEX, PRINCE, SLAZENGER, VOLKL, WILSON, YONEX : 1 YEAR
Badminton racquets
  BLACK KNIGHT, WILSON : 90 DAYS
CARLTON, WILSON, YONEX : 180 DAYS
Squash racquets
  BLACK KNIGHT : 90 DAYS
DUNLOP, HEAD, PRINCE, WILSON : 120 DAYS
Racquetball racquets
  E-FORCE, EKTELON, HEAD, WILSON : 1 YEAR
 
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